mollyjacksontaylor wrote: ↑
Fri Jun 12, 2020 5:30 am
My lemon B class electric update June 12:
"Hona", a customer service person at MBUSA in Atlanta, murmurs sympathy but offers no help at all. She is worthless.
The Ft Laud MB dealer has offered me $5000 if I pay $7000, which is unacceptable for many reasons.
Biggest is that this is a Mercedes caused problem, not by me, and is their responsibility 100%.
Second biggest is the stupidity of anyone spending $12,000 to replace with another defective motor which will likely fail around 20,000 miles.
I go to battle with them now. First demand is they replace motor with 100,000 mile warranty. Next is they give me another car.
We shall see.
I think you would have better success if you modify your attitude a little. Stop calling it a "lemon", or at least Wikipedia "lemon law"
to see if you qualify under that legal definition. What you are claiming is that your specific vehicle has a defect. There are others with a similar defect, but unlikely to be enough for a class-action suit.
Further, your demands are not reasonable. Would you give a customer a "100, 000 mile warranty" on a five year old product? If you really believe this is an equitable position at least cite case(s) where this had been granted. No manufacturer or dealer will "give me another car".
Perhaps ask MBUSA to assist you in repair of your vehicle? If and when they agree, you can negotiate for how much, and how soon.
Sorry I don't have better news. Your rant is unlikely to gain traction at MBUSA (or any other brand).