silverhorsefarm
Posts: 24
Joined: Thu Jan 21, 2016 7:37 pm

apps

Thu Oct 25, 2018 2:40 pm

The Mercedes App for Android rarely worked, so I was thrilled when EVAccess became available, which was superior in every way. then EVaccess stopped working and has been pulled from the market. MB's app still does not work (hangs at login screen). Is there any relief in sight? With winter looming, I am going to miss being able to precondition the car while on shore power.
2014 B-Class Cirrus White
11.34 KW PV Array

JeffRay
Posts: 833
Joined: Thu Dec 11, 2014 9:12 am

Re: apps

Thu Oct 25, 2018 3:59 pm

SHF,

My EVAccess app on my Android still works. Peered at it today while charging for free at my local Whole Foods. It has been spotty in terms of updated promptly from time to time but not today. It hummed. Have you tried deleting and reinstalling it?
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

silverhorsefarm
Posts: 24
Joined: Thu Jan 21, 2016 7:37 pm

Re: apps

Thu Oct 25, 2018 4:00 pm

no longer an option. the app has been dropped from the store

JeffRay wrote:SHF,

My EVAccess app on my Android still works. Peered at it today while charging for free at my local Whole Foods. It has been spotty in terms of updated promptly from time to time but not today. It hummed. Have you tried deleting and reinstalling it?
2014 B-Class Cirrus White
11.34 KW PV Array

JeffRay
Posts: 833
Joined: Thu Dec 11, 2014 9:12 am

Re: apps

Thu Oct 25, 2018 4:28 pm

shf,

Try pm jwarcd and see if he can send you link to app. He is the developer who may no longer be supporting the app given limited usage.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

PatricioEV
Posts: 21
Joined: Fri May 02, 2014 9:17 am

Re: apps

Fri Oct 26, 2018 5:58 am

Mine still works. I've also had to delete and reinstall it in the past.
'16 GLC300
'16 B250e
'12 LEAF
'05 SLK350

Austin, TX

JeffRay
Posts: 833
Joined: Thu Dec 11, 2014 9:12 am

Re: apps

Fri Oct 26, 2018 6:24 am

SHF,

Last year, MB updated its program so our friendly EVAccess developer for Android updated his program. It does require you to get a copy of the new EVA program, delete old EVA program, login into MB program to test ID and password, install updated EVAccess program, and then login. It should work then and you will be able to do what you were able to do in the past.

Today, as it was 39 degrees out, I turned on climate control remotely and got into a warmed up car. I was not plugged in so it cost me 3 percent of my charge. C'est la vie.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

PatricioEV
Posts: 21
Joined: Fri May 02, 2014 9:17 am

Re: apps

Thu Nov 01, 2018 12:20 pm

ha.. right after I posted my response here I changed to a new phone and couldn't find the EV Access app anymore - bummer. But today it was back in Google Play and I'm back in business! This app is so much easier to use than the MB app.
'16 GLC300
'16 B250e
'12 LEAF
'05 SLK350

Austin, TX

JeffRay
Posts: 833
Joined: Thu Dec 11, 2014 9:12 am

Re: apps

Fri Nov 02, 2018 4:40 am

Thanks jwarcd!
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

ZachB
Posts: 2
Joined: Sun Sep 23, 2018 1:21 pm

Re: apps

Sat Nov 03, 2018 11:20 am

Regarding VVC acquisition for anyone in the Portland, OR area, I tried to enlist Mercedes of Wilsonville's help. I would say they were worthless, but they were worse than that as they assured me over the phone that they could help, before I made the 40 minute drive in. Sat around with the "product concierge" while he tried to figure out what a VVC was (despite me telling him in detail), then I finally convinced him to talk to the Sales Manager (he was literally afraid to bring it to him), and he was clueless and disinterested.
I called MBUSA's 800 number, and they reached out to Wilsonville to prod them on my behalf, assuring me I would get a call. No call, of course.
I called MBUSA again, and this time they called Mercedes of Portland, who were excellent. They emailed my VVC within about 5 minutes.

So, FWIW, Portland MB seems to actually KNOW about their products and CARE about their rep. and customers.

JeffRay
Posts: 833
Joined: Thu Dec 11, 2014 9:12 am

Re: apps

Sat Nov 03, 2018 12:31 pm

Zach,

Welcome. Did you happen to purchase yours used via a Craigs List ad? If so, from a former forum member.

At any rate, now you know which dealer to go to locally but do check the forum first as there are so few of these and the dealers are largely clueless.

Enjoy the ride.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

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