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 Post subject: Without restarting, consult workshop
PostPosted: Wed Jun 15, 2016 5:13 am 
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Posts: 100
Had some issues with the B back in March / April. I'll try and condense it.

Parked and connected to a public charger I've used many times before and pushed extended range (free juice, why not) headed into movies with family.

Come out of movies, malfunction warning on dash LCD screen. Didn't take a picture of exact message. Turn key, won't power up. Accessories come on, but it won't "start". Battery is something close to 100% but didn't hit 100 nor complete the extended range part of the charge. After removing the key and retrying couple dozen times it powers up just before I'm ready to push the roadside assistance button. Drove it home about 3 miles, seems normal but warning on dash remains. Visit workshop.

Drove it next day (Sunday) around town, drove and charged normally. All sorts of warnings, malfunction, visit workshop, do not restart.

Called dealer Monday and dropped off Tuesday. Given C300 loaner.

Days go by, I get an update that they have a case open with engineering in Germany for guidance. No obvious cause for the multiple stored codes. Maybe have to replace the battery, no idea really.

We get well aquatinted with the C300 loaner and gas pumps for 13 days.

Got call to pick up the car, Germany considers the car fixed. Nothing was replaced, just various tests, resets, re-flashes, code updates, discharge and recharge. They found leaking left and right front axle seals and replaced them during this visit.

12 days later, "without restarting engine again, consult workshop" that one I have a picture of. Car is driving and charging fine. Called service department, no loaners available for couple days. So we keep on using it, next day different service advisor calls and says bring it in I'll find you a loaner. They take a brand new C300 off the lot and give it to us with a dealer plate.

21 days later we get it back. The report on the paperwork says they throughly checked the battery heater and charger and were directed by engineering in Germany to replace the charger.

Been driving it daily since May 4th, all good. Am I certain it is fixed, no. Here is why. These issues started in colder weather and it was returned in warmer. If there is an issue with the battery heater we won't know for months now. It won't be cold enough to kick the battery heater on until October at best here in CT.

Dealer did everything they could, they have only sold a couple of these cars and seems like anything beyond regular maintenance gets a case opened in Germany.

The only thing I ever noticed that was odd and this could be nothing is that we had the recall campaign for loss of power while driving performed in January, and since that update the E-Cell gauge would sometimes not come all the way up in cold weather and sometimes the needle would bounce around a bit on drive where you started cold, not from the garage. Could be nothing, who knows.

Dealer and I are talking about "compensation" now, they had the car over 30 days. Hopefully we get a lease payment comp or something on that order.


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Fri Jul 08, 2016 10:55 am 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 784
Stig,

Any luck?

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Sat Jul 09, 2016 12:33 am 
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Joined: Wed Apr 20, 2016 9:47 pm
Posts: 104
I've had my 2014 B for two days and about 50 miles driven so far. Haven't even finished the import process into Canada yet. Got same message - "malfunction, visit workshop" and the seemingly more serious "Without starting engine again, consult workshop". The SOC was ~50% or so.

Anyway, I plugged in my Clipper Creek EVSE into the car for about 10 minutes at 7.7kw, and magically, the car now shows "ready", with no error messages so I drove the car for a few miles and the messages didn't come back (yet). Must be some bug in the charging system and / or it's software.

Software up to date, and recalls up to date.

Not trying to hijack this thread, but I'm wondering if others have had this happen and seem to resolve itself on it's own.


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Sat Jul 09, 2016 5:51 am 
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Joined: Thu Dec 11, 2014 9:12 am
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Lord Oiler,

There is a thread on this but fyi, I got this message while driving to work. I diverted to dealer without stopping. They looked and found nothing wrong. Have not seen it since. It occurred way before software and recall updates. No harm to call the dealer in US or MB central and inquire.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Sun Jul 10, 2016 5:11 pm 
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Joined: Wed Apr 20, 2016 9:47 pm
Posts: 104
Yeah, it hasn't come back since so I won't sweat it unless this becomes a regular occurrence.

On another note, I need the car's daytime running lights to stay on (regardless of the light switch position) in order for it to pass a final import inspection, then I can finally register the car and start using it as my daily driver. I'll ask my MB dealership if there is a "Canadian" setting for the DRL's, and if they don't help me, I'll take it in to another shop to wire in a relay so the DRL's stay on. Had to do this on a US Porsche too, so shouldn't be a big deal.


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Mon Jul 11, 2016 4:31 am 
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Joined: Wed Dec 31, 2014 9:44 pm
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Interesting fact about Canadian DRLs. Anyway, Oilerlord, that sure sounds like the old software -- I haven't had a warning on the dash since the recall software was applied. I hope they did the software patch, you never know since you can't check it yourself.

TheStig, is your car working properly after they changed the OBC (On Board Charger) ? How many miles driven?


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue Jul 12, 2016 5:10 pm 
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Joined: Mon Jan 05, 2015 3:08 pm
Posts: 100
We've put about 3000 miles on the car since it returned, no issues at all. Operating normally, used all sorts of chargers along the way.

My gut tells me if there is going to be an issue, it won't show up again until the weather turns colder and the battery heaters start operating again.

No progress on the "compensation" that I need to make a phone call on. Email isn't getting the job done.


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Wed Jul 13, 2016 7:56 pm 
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Joined: Wed Apr 20, 2016 9:47 pm
Posts: 104
wtzouris wrote:
Interesting fact about Canadian DRLs. Anyway, Oilerlord, that sure sounds like the old software -- I haven't had a warning on the dash since the recall software was applied. I hope they did the software patch, you never know since you can't check it yourself.



I was able to find a workaround for the DRL's so the car passed the last inspection and is now registered, and legal to drive. We love it.

The message hasn't come back, and I'm hoping it doesn't. As for old software, that's possible though the dealer did sign a letter stating that recalls and/or service campaigns are up to date (a requirement to import the car into Canada). To that point, who the hell knows if the software is up to date because when I've contacted their service dept, they just tell me they aren't "authorized" to service the car.

My local MB dealerships are equally as helpful. One service advisor actually told me that the car isn't "admissible" into Canada which is crock since the car passed both federal & provincial inspections - and I registered and insured the car - so clearly it is.

Lesson #1. Avoid buying a B250e from a Mercedes (or other) dealership that isn't EV authorized.


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu Jul 14, 2016 5:47 am 
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Joined: Thu Dec 11, 2014 9:12 am
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Lord Oiler,

There should be a way for Mercedes central to check you car remotely as the car is wired for cellular. They issued the recall and will want to help ensure they dont get sued later, particularly since you have a letter from a Mercedes dealer. If you are inclined, you could make a couple of calls to explore this. Others may know a direct contact for recalls.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Wed Jul 20, 2016 6:34 pm 
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Joined: Wed Apr 20, 2016 9:47 pm
Posts: 104
Another message today; red battery symbol. Message reads: Stop vehicle, see owner's manual. Owner's manual says 12V battery isn't charging. Happened after unplugging the EVSE during a charge (SOC was at ~75%). Anyway, I drove the car for a couple of miles, and the message went away on it's own. Must be a software bug somewhere. I'm starting to wonder if the the dealer that said they updated the software to the latest version, actually did that (they are a Mercedes dealership but non-EV authorized) I'll see if the Mbrace folks can tell me if my software is up to date.


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