B-Class Electric Drive Forum

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu May 17, 2018 7:29 pm 
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Joined: Mon Jul 21, 2014 5:26 pm
Posts: 444
These posts are equivalent to the smoking wheel. Most have no problems but a warranty is important. On my 2014 a charger coolant pump died and it was replaced three days later . I really can not fault the dealer since they did give me a loaner. If it was not in warranty it would have cost well over a thousand. on warranty invoices they never list the costs.

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2014 Cirrus White B Class (Totaled)
2016 Urano Gray eGolf
I loved the VW but it was too hard to get into for my aged body.
I am back to another 2017 Cirrus White B250e
Blind Spot Assist, Performance 3 and Sahara Beige interier


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Fri May 18, 2018 7:02 am 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 784
Jason,

It is always a risk with new technology that version one will experience its teething problems. That is why even though I am an early tech adopter, I chose to lease initially for 3 years and reupped for another 2 years so I could return the car to the dealer. When I was considering buying my 3 year old 2014, I was only willing to shell out $14K with remaining warranty. The dealer did not bite at that price although I saw it listed used on cargurus.com for $18K so it likely went at auction for my offered price.

A long way of saying that even though the risk is low and the car is very nice, gotta be wary of version one issues like the ones in these posts.

I will still lease another electric in 2020 as a result.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 22, 2018 1:32 pm 
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Joined: Tue Aug 22, 2017 6:06 am
Posts: 20
No status update. It has been 3 weeks since the car went into the shop, and still no approval from MBUSA to replace the Drive Unit. Don't understand the delay. Really starting to miss the car. Gas stations suck once you don't have to go! This car was an experiment for us, as we purchased it used at 38% of the sticker price with 2years and 12Kmiles of warranty. We put 8k miles on the car in 6mos, where it performed flawlessly up to this point.

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'15 B200 ED Cosmos Black
'16 GLE300d 4MATIC Diamond white


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 22, 2018 2:31 pm 
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Joined: Mon Jul 21, 2014 5:26 pm
Posts: 444
JeffRay wrote:
Jason,

It is always a risk with new technology that version one will experience its teething problems. That is why even though I am an early tech adopter, I chose to lease initially for 3 years and reupped for another 2 years so I could return the car to the dealer. When I was considering buying my 3 year old 2014, I was only willing to shell out $14K with remaining warranty. The dealer did not bite at that price although I saw it listed used on cargurus.com for $18K so it likely went at auction for my offered price.

A long way of saying that even though the risk is low and the car is very nice, gotta be wary of version one issues like the ones in these posts.

I will still lease another electric in 2020 as a result.


You are dealing with two companies. Mercedes has the main responsibility but the entire drive train is from Tesla. The whole thing takes a while.

At least it is a drive train part. To fix my screw up with the suspension took 2 months. Since the car is discontinued parts are slow and most come from Germany. The Tesla motor should be sooner.

_________________
2014 Cirrus White B Class (Totaled)
2016 Urano Gray eGolf
I loved the VW but it was too hard to get into for my aged body.
I am back to another 2017 Cirrus White B250e
Blind Spot Assist, Performance 3 and Sahara Beige interier


Top
 Profile  
 
 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 22, 2018 2:37 pm 
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Joined: Mon Jul 21, 2014 5:26 pm
Posts: 444
I had a Mercede s loaner but I had to buy gas! For two months I did not charge my car and my 2 month bill was around $100 less. Premium was $3.56 here and the loaner required it. I used just over sixty dollars in gas.

_________________
2014 Cirrus White B Class (Totaled)
2016 Urano Gray eGolf
I loved the VW but it was too hard to get into for my aged body.
I am back to another 2017 Cirrus White B250e
Blind Spot Assist, Performance 3 and Sahara Beige interier


Top
 Profile  
 
 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu Jun 14, 2018 10:00 am 
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Joined: Tue Aug 22, 2017 6:06 am
Posts: 20
Time for an update. The car has been in the shop for 6 weeks now. Germany said that they would replace DC/DC converter, which the dealer did this week. The car threw the same code. MBUSA isn't recommending replacing the drive unit. The dealer is convinced that this would solve the problem. Tesla states that its acceptable to have coolant in the motor. Our dealer has done an adequate job informing us, and running the tests that corporate MB requires. My question to the forum, is to how to submit a formal complaint to MB/MBUSA? I filled out some page online last night but I'm not hopeful. Any help would be appreciated. Thanks!

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--Woody
'15 B200 ED Cosmos Black
'16 GLE300d 4MATIC Diamond white


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu Jun 14, 2018 11:22 am 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 784
barcaec,

Sorry to hear this. I recommend a multiple touch approach. I would protest to your dealer and ask them to push it up the line for you. I would not drive the car but leave it at dealer. You filled out the online form, but you should update it. As before, I would google and find out names and corporate addresses for US CEO and Germany CEO and write them. MB has a public board so you can also write their directors who will dutifully hand over your letter to the executive secretary to deal with.


What state are you in and do they have a Consumer Protection agency who you should copy on all of your correspondence.

Goal is to have them replace the drive unit which has failed on a number of our members units, particularly since you dealer thinks so.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Fri Jun 15, 2018 6:50 am 
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Joined: Tue Aug 22, 2017 6:06 am
Posts: 20
JeffRay,

Thanks for the direction. I'm in Texas, which doesn't have stellar consumer protections laws. I purchased the car used last Sept from California.

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--Woody
'15 B200 ED Cosmos Black
'16 GLE300d 4MATIC Diamond white


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Fri Jun 15, 2018 4:59 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 784
There you go. Go through the California Consumer Protection agency.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Sat Jun 16, 2018 10:51 am 
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Joined: Mon Jul 21, 2014 5:26 pm
Posts: 444
I got the malfunction message this morning. It want away after restarting.

_________________
2014 Cirrus White B Class (Totaled)
2016 Urano Gray eGolf
I loved the VW but it was too hard to get into for my aged body.
I am back to another 2017 Cirrus White B250e
Blind Spot Assist, Performance 3 and Sahara Beige interier


Top
 Profile  
 
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