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 Post subject: My Mercedes Electric website outage (10 hours and going)
PostPosted: Fri May 12, 2017 4:55 pm 
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Joined: Mon Feb 20, 2017 8:38 am
Posts: 9
Location: El Cerrito, CA
Some of you probably noticed the My Mercedes Electric (US-only) website outage. At the time I'm writing this the outage has been going for close to 10 hours. I can't do anything about the outage, but I can point you to a status page. I built this page so MyB users can figure out why their statuses might not be updating (i.e., a website outage). Of course, knowing that there is a Mercedes-Benz outage could be useful even for those not using MyB.

http://www.surprisinglynormal.com/myb/status.html

The status page automatically updates every 5 minutes.

Share and Enjoy,
John

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John S. Jacob * jsjacob@iamnota.com * about.me/jsjacob
2015 B-Class Electric Drive


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 Post subject: Re: My Mercedes Electric website outage (10 hours and going)
PostPosted: Fri May 12, 2017 5:35 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 487
Hm, MB site being cyberattacked too today?

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Jeff in NYC
MB '14 B Electric; MB '06 E500W; MB '81 380SL


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 Post subject: Re: My Mercedes Electric website outage (10 hours and going)
PostPosted: Sat May 13, 2017 6:46 pm 
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Joined: Mon Nov 03, 2014 5:40 pm
Posts: 19
Location: Research Triangle, NC
Haven't been able to access the web app since yesterday around noon. It must be a server issue because the EVAccess app doesn't work as well.

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2014 Mercedes B-Class Electric Drive
2012 Lexus RX450h Hybrid
2005 Honda Civic Hybrid (sold)


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 Post subject: Re: My Mercedes Electric website outage FIXED
PostPosted: Mon May 15, 2017 12:11 pm 
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Joined: Mon Jan 05, 2015 3:08 pm
Posts: 96
The EvAccess and Benz webpage started working about an hour ago.

I'd be willing to bet it is related to the ransomware attack, rather then risk being infected they probably shut it down until the patch was applied.


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 Post subject: Re: My Mercedes Electric website outage FIXED
PostPosted: Mon May 15, 2017 12:23 pm 
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Joined: Mon Feb 20, 2017 8:38 am
Posts: 9
Location: El Cerrito, CA
Yes, the website started working around 11:45 am Pacific Daylight Time.

I called Mercedes-Benz USA Customer Care earlier this morning. The representative with whom I spoke was not aware of planned or unplanned downtime of the website. She successfully reproduced the error and was surprised that it had been down since Friday. Despite the reproduction she still required my specific vehicle information to escalate the issue internally. The website started working about 45 minutes later.

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John S. Jacob * jsjacob@iamnota.com * about.me/jsjacob
2015 B-Class Electric Drive


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 Post subject: Re: My Mercedes Electric website outage (10 hours and going)
PostPosted: Mon May 15, 2017 3:16 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 487
Good work sir.

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Jeff in NYC
MB '14 B Electric; MB '06 E500W; MB '81 380SL


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