B-Class Electric Drive Forum

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 Post subject: Re: I just got stuck paying $424 for my 1st annual service ?
PostPosted: Thu Aug 10, 2017 2:39 pm 
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Joined: Sun Mar 29, 2015 7:56 am
Posts: 5
Location: Cupertino CA
I have declined every service and have been fine.... I am 2.5 years in and have never paid a dollar to Mercedes for any service, and have had tons of warranty work done...

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2014 Mercedes B-Class Electric Drive - Night Black - Premium Package - Multimedia Package - Interior Package Black Leather- Parktronic Active Parking Assist - Blind Spot Assist - Burl Walnut Wood Trim Matte

2013 BMW ActiveHybrid3

2001 BMW X5 4.4i Sport


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 Post subject: Re: I just got stuck paying $424 for my 1st annual service ?
PostPosted: Mon Sep 04, 2017 1:50 pm 
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Joined: Mon Sep 04, 2017 1:39 pm
Posts: 3
I went through this dance with my local dealer and Mercedes-Benz Customer Service. MBCS was useless, but the dealer covered it as a one-time goodwill gesture. Good on Alfano Motorcars in San Luis Obispo, CA. As I don't want this to be a yearly dance for the next 7 years, I am sending an email to the MB Vice President of Customer Services and CC'ing the President of Mercedes-Benz USA. Hopefully this will end this thread once and for all.


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 Post subject: Re: I just got stuck paying $424 for my 1st annual service ?
PostPosted: Tue Sep 05, 2017 2:49 pm 
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Joined: Mon Sep 04, 2017 1:39 pm
Posts: 3
MB customer service called the dealer and straightened it out. Before charging you for the battery service, the dealer should call the MB warranty department. This is a warranty issue and not a service issue!


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