silverhorsefarm
Posts: 23
Joined: Thu Jan 21, 2016 7:37 pm

website outage

Wed May 02, 2018 6:09 am

the EVAccess app has not been working for me for several weeks. Anyone else experiencing this outage?
2014 B-Class Cirrus White
11.34 KW PV Array

PatricioEV
Posts: 21
Joined: Fri May 02, 2014 9:17 am

Re: website outage

Wed May 02, 2018 9:43 am

Just tested it. Works fine for me - information anyway (mileage, etc.)
'16 GLC300
'16 B250e
'12 LEAF
'05 SLK350

Austin, TX

JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: website outage

Wed May 02, 2018 10:44 am

Silverhorsefarm,

Yeah, mine went out a few weeks ago and horror of horrors, I had to use the MB app. You might try removing and reinstalling the EVAccess app. Hope you remember your ID and password.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

alexr
Posts: 4
Joined: Mon Jan 02, 2017 5:21 am

Re: website outage

Sun May 20, 2018 8:25 pm

It hasn't worked for me since February. It's failing to log in, although the same credentials work just fine in Mercedes me and when I connect to the EV Homepage from a desktop browser.

JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: website outage

Mon May 21, 2018 9:06 am

The android version is working fine after an uninstall and reinstall of download. Can't speak to iPhone app.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: website outage

Mon Jun 04, 2018 6:12 am

EVAccess for Android went out on me over the weekend. Tried again Monday a.m., did uninstall and reinstall, no dice. Can access via MB site on laptop browser.

Sent message to EVAccess central.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: website outage

Mon Jun 04, 2018 7:09 am

Received email from developer. He says that MB added a name your country step to login procedure. This is causing the outage on the Android EVAccess app. Please standby as he looks to address for us.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

Electrons
Posts: 24
Joined: Mon Nov 03, 2014 5:40 pm
Location: Asheville, NC

Re: website outage

Mon Jun 04, 2018 6:29 pm

Sigh, I miss EVAccess for iOS. It’s been gone from Apple for a while. The Mercedes web app is so terrible. MyB isn’t much better.
2016 Mercedes B250e
2014 Mercedes B-Class Electric Drive (totaled)
2012 Lexus RX450h Hybrid
2005 Honda Civic Hybrid (sold)

JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: website outage

Tue Jun 05, 2018 4:47 pm

Good news, our friend programmed a fix for the EVAcess app for Android. He walked me through the fix as follows:

1. Uninstall the app from your phone.

2. On your phone, log into the Mercedes Me app.

3. Then reinstall from Google Play the updated version of the EvAccess app. It took me to the screen where I selected region and B-Class vehicle. Then I logged in.

Back in business. Thank you jared.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

PatricioEV
Posts: 21
Joined: Fri May 02, 2014 9:17 am

Re: website outage

Wed Jun 06, 2018 9:34 am

Working again for me as of today. I had uninstalled it last week because I couldn't get it to stop "loading...." Reinstalled today and it opened right up, updated quickly, and seems to be working well. I did not need to go to the Mercedes EV app first. The EV Access app is soooo much quicker and easier to use!
'16 GLC300
'16 B250e
'12 LEAF
'05 SLK350

Austin, TX

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