JeffRay
Posts: 805
Joined: Thu Dec 11, 2014 9:12 am

Re: Motor whining, needs replacement

Tue Jun 05, 2018 3:38 pm

snowds,

Four months is outrageous. Mercedes should extend the warranty for at least the amount of time they had the car if not a full extra year!

One month sounds better but still there is the principal. Definitely write to the German CEO and let them know that this is no way to treat one of their double customer who is helping them learn at our expense.
Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL

GlennD
Posts: 449
Joined: Mon Jul 21, 2014 5:26 pm

Re: Motor whining, needs replacement

Tue Jun 05, 2018 8:34 pm

Our car is a fine car but Mercedes has discontinued it. As such the parts come from Germany. My car was out of service for 2 months waiting for a part. Mercedes has an obligation to support it but it takes a long time.

I rad out of the State Farm loaner money so the dealer gave me a C100 loaner. It seems that Mercedes will give you an ICE loaner. It was the first time in several years I had to buy gas! They fulfill the warranty but you need to be prepared to wait.
2014 Cirrus White B Class (Totaled).
2016 Urano Gray eGolf.
I loved the VW but it was too hard to get into for my aged body.
I am back to another 2017 Cirrus White B250e.
Blind Spot Assist, Performance 3 and Sahara Beige interier.

ZachB
Posts: 2
Joined: Sun Sep 23, 2018 1:21 pm

Re: Motor whining, needs replacement

Sun Sep 23, 2018 1:38 pm

Ferdball wrote:Got part on Monday, dropped off car Tuesday. Going to pick it up today. Here's what the invoice says.

LINE OPCODE TECH TYPE HOURS
18300 W30
01 242-340-42-01-80 REMAN ELECTRIC DRIVE
LIST
NET
23J
28852 ELECTRIC MOTOR NOISY REMOVED & REPLACED ELECTRIC POWER
UNIT/MOTOR. SDS SHORT TEST, PERFORMED DIAGNOSTIC POWER DOWN. DRAINED
COOLANT, R&I BOTH FRONT AXLES, R&I SUPPORT BEAMS, R&I ENGINE BOTTOM
PANELS, R&I BOTH WHEEL WELL LINERS, R&I SOUND GENERATOR & WASHER
BOTTLE, D&C HIGH VOLTAGE CABLES, D&C & REMOVED MOUNTS, REMOVED &
REPLACED ELECTRIC MOTOR/ POWER UNIT. PERFORMED POWER UP, SDS SHORT
TEST, PERFORMED POWER TRAIN CONTROL UNIT INITIAL START UP, PROGRAMMING
& INITIALIZATION. FILLED WITH COOLANT, FILLED WIT DCT FLUID FOR
TRANSAXLE. ROAD TESTED TO VERIFY REPAIRS, OK. CLEARED OUT DTC MEMORY.
COMPLETE
Hey, can you elaborate on the original diagnosis by the techs? Was it strictly subjective (that IS a loud whine) or was there an objective finding (Code xxx indicates motor flaw).

Thanks!

Zach

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