JeffRay
Posts: 1086
Joined: Thu Dec 11, 2014 9:12 am

Re: Calling all 2014-2015 owners

Wed Nov 06, 2019 9:48 am

Argue that they messed it up when they did the recall work if you have not already done so. This is not wear and tear but a defective part or bad service.
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

FordAnglia
Posts: 168
Joined: Tue Jul 30, 2019 7:50 pm

Re: Calling all 2014-2015 owners

Wed Nov 06, 2019 2:48 pm

Cardonman wrote:
Tue Nov 05, 2019 6:49 pm
I had it checked today ($150) and you are right!! It is a spring/ring behind the airbag. For another $600 (part/labour) they’ll fix it for me once they get the part.

They had done the Takata recall back in February this year to add an extra ground wire and a contact ring. They claim that it’s simple “wear and tear”. Hmmm!!! I think that’s it for me. Going to the Model 3.
I'm with Ray on this one, the part was likely damaged by the prior recall work. The spring is rated for at least 100k miles (My Mirano had north of 150k when it broke)

Was this an MB dealer service work? Was the $150 their flat rate for looking at your vehicle? I think I paid $525 for mine including the part, at a third-party repair shop.

Peter,
2017 B250e Jupiter Red

Myja01
Posts: 5
Joined: Sat Aug 03, 2019 4:42 am

Re: Calling all 2014-2015 owners

Fri Nov 15, 2019 3:48 pm

With only 35000 miles my 2015 is at the MB dealer service shop after it suddenly stopped at the fast lane of one of Miami's highways.
Bad news: Electric Drive unit broke and needs to be replaced, cost of repair: $8.000.00
I wonder to know how come Mercedes Benz installed cheap Tesla parts without any quality control, I bought this car thinking on the prestige of Mercedes brand. I never imagined Mercedes could build a car for so a short life. :(
Basic guarantee expired three months ago and battery warranty does not cover the electric motor!
Unfortunately, here in South Florida there are not third party service shops that work in these cars that could help to save some money.

JeffRay
Posts: 1086
Joined: Thu Dec 11, 2014 9:12 am

Re: Calling all 2014-2015 owners

Sun Nov 17, 2019 7:21 am

Myja01,

Sorry to hear. How long will the replacement motor be under warranty? 90 days or longer? I suppose if I were put n that position, I would have to consider talking to the insurance company about any coverage they might provide. If none, I might pay to replace motor but with warranty. One member has had multiple replacements under warranty. You might contact MBUSA for any assistance they can provide as this is just not normal for any car, EV or ICE.

The book value of a running 2015 is less than $20K I think. I am worried for you that the motor they source to replace yours with will be a remanufactured one as original OEMs may no longer be available from Tesla. Be sure they get a new one to replace yours with.

This is exactly why I am not inclined to buy my 2017 at the end of my lease even though my mleage will only be 10K and motor issues typically show up around 40K based on other posts that I read.
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

hallcp
Posts: 108
Joined: Mon Jan 07, 2019 12:45 pm

Re: Calling all 2014-2015 owners

Mon Nov 18, 2019 8:50 am

Yes, this does amount to a pretty raw deal. But I think it was very early days in the EV motor business when that motor was created. I don't think anybody meant for it to fail so young.

M-B should definitely look after these cars, but given the way they dumped the phone app it doesn't seem likely.

'jeffRay' has owned a lot of Mercedes, Jeff does M-B ever extend the warranty for a particular issue? Or do they just assume good M-B owners have the extended Warranty?

JeffRay
Posts: 1086
Joined: Thu Dec 11, 2014 9:12 am

Re: Calling all 2014-2015 owners

Mon Nov 18, 2019 3:57 pm

Charles et al.,

This is new territory for MB so no recent precedents that I can remember. There was the one time that I was delivered a 2004 E500 without a COMAND system that I ordered and paid for. About four months after delivery, I got a call from my salesman who said good news bad news. Bad news was they could not install the COMAND system at the dealer. The good news was I could get a brand new car with the COMAND system installed at the factory. That probably cost MB the drive off price drop of at least 10% or roughly $6K.

In the case of MB ICE cars, they get their customers to buy the extended warranty. The problem here as I understand it (someone correct me if I am wrong) is the the standard extended warranty on the B250e does not cover the motor or the battery. That leaves us MB drivers exposed. This is the basis in which we can point this flaw out and complain to MBUSA. The potential issue with original Tesla motors used in the 2014-2015s is well documented. Plus my guess is that Tesla does not leave their owners hanging. Definitely worth exploring and letting MB know they have to correct this flaw and definitely should not perpetuate this in their upcoming EQ line of electrics.

If this is something we should rally around, I am game even though I am likely to return my 2017 or sell to one of you all (the lease purchase price is $19.8K).
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

dooferorg
Posts: 5
Joined: Thu Nov 21, 2019 1:31 pm

Re: Calling all 2014-2015 owners

Thu Nov 21, 2019 1:49 pm

Myja01 wrote:
Fri Nov 15, 2019 3:48 pm
With only 35000 miles my 2015 is at the MB dealer service shop after it suddenly stopped at the fast lane of one of Miami's highways.
Bad news: Electric Drive unit broke and needs to be replaced, cost of repair: $8.000.00
I wonder to know how come Mercedes Benz installed cheap Tesla parts without any quality control, I bought this car thinking on the prestige of Mercedes brand. I never imagined Mercedes could build a car for so a short life. :(
Basic guarantee expired three months ago and battery warranty does not cover the electric motor!
Unfortunately, here in South Florida there are not third party service shops that work in these cars that could help to save some money.
Yikes. So sorry to hear that. 35,000 miles is hardly anything :/

Having started looking around for replacement car ideas since my BMW X1 is in the shop for a serious engine issue (See N20 BMW lawsuits) I have been considering a B class since electric seems like a nice way forward.

Myja01
Posts: 5
Joined: Sat Aug 03, 2019 4:42 am

Re: Calling all 2014-2015 owners

Fri Nov 22, 2019 2:01 pm

Hi all:

I wrote a complain to MBUSA but they say they are not aware of this common problem with the B class electric motor, so no way to file a claim. The MB Executive Referral Manager insists motor is made by MB, not a Tesla motor.

Nothing I can do, just pay and cross fingers that remanufactured motor will survive at least another 30000 miles .

Good luck to you,

JeffRay
Posts: 1086
Joined: Thu Dec 11, 2014 9:12 am

Re: Calling all 2014-2015 owners

Fri Nov 22, 2019 3:36 pm

Talk about insulting our intelligence. It is a known fact that these cars use Tesla made motors. Either the Manager is an idiot or lying. If you got their name, suggest that you have a lawyer friend send a not so friendly letter pointing out his error by referencing MB statements, Toyota RAV4 issues, and Tesla motor issues. While not pervasive by any means, to deny that they sourced a part that has developed issues and to take no responsibility when MB has a reputation for ICE cars that last a lifetime is ludicrous. Actually, think the next letter be addressed to the head of MB in Germany.

There are a few hundred members of this forum and more in another forum. If you get the facts down in a draft letter, maybe we can get you some support from members.
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

Benzak
Posts: 2
Joined: Sun Dec 15, 2019 8:23 pm

Re: Calling all 2014-2015 owners

Sun Sep 13, 2020 9:55 am

Got my 2014 B-Class white, full trim, w/battery extender off lease with 10K miles and been happy these past 4+ years. Have 52K miles on it and only had to replace a battery filter once (under warranty) and get snow tires. Looks like I will have to change the 12V battery now as MN winter sets in. Last year it gave me a couple of warnings when temps were at 12F. Been looking at the XS Power D4700 battery but terminals don't match. Still got a couple of months to figure it out. Happy driving all.

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