my car, which I purchased in Nov. 2015 used with 1500 miles on it from a luxury car resale store in Indianapolis and had shipped to me in Fort Lauderdale, came with a 4 year, 50,000 miles warranty. the car has 21,000 miles on it and the 4 years expired in august 2018, so no warranty.
On Tuesday May 19, 2020, a warning on the dash read: "malfunction. visit workshop". I drove straight to Mercedes Fort Lauderdale and left it there after authorizing $195 for diagnosis. My service advisor Peter Montaldo called me later that same day: "it's bad news. you need a new motor". When I asked "how much", he said "don't even know. a lot. over $10,000". I was in shock as the car had been fantastic, no trouble ever, and found this diagnosis hard to believe. Needing a new motor means the car is dead.
I called MBUSA to register my issue and seek redress. The person I dealt with there, "Hona" (female), after speaking to the dealer her, bounced me back to Mercedes Fort Lauderdale, this time to the service manager. John Salzlein, who said they needed to do more diagnosis, and he needed me to authorize another $300 for it, which I did.
It's been 3 weeks, and my service advisor Peter Montaldo called yesterday: it truly needs a new motor, and Mercedes will pay $5000 toward it, but I must pay $7000. And I already owe $500 for diagnosis.
I now must deal with MBUSA again, as it is incredible that Mercedes would sell a car that dies at 21,000 miles and not fix this issue at their cost, or redress it in some other way. would putting in a new motor even solve the problem, if they only work for 21,000 miles? why would anyone spend that on a defective motor replacement? I was told in the initial call that the mechanic, Willie, researched that my problem was a bad motor in "23 out of 25" times. This means that this motor fails 92% - UNBELIEVABLE.