hfeb
Posts: 6
Joined: Thu Sep 05, 2019 9:00 am

My B250e is dead

Wed Nov 04, 2020 2:40 pm

In August I got the "Without restarting visit workshop" message, and went straight to the workshop. After I got there, the car would not start and was locked in park. After 2 months of them "trying" to find the source of the problem, the workshop gave up yesterday. They say that the insulation is bad somewhere, but they can't locate the failure. They suggest that I send the car to a better workshop that will cost me 3.000 dollars in freight only.

Is there anything I can do, or does anyone have a service manual, so I can look into it myself before shipping the car? I have tried to disconnect the 12V battery, to reset the computer, but it did not work. And how do I get the car into neutral, so I can move it? Right now it is locked in park.

hfeb
Posts: 6
Joined: Thu Sep 05, 2019 9:00 am

Re: My B250e is dead

Wed Nov 04, 2020 2:43 pm

I would even consider flying some expert in, as it would be cheaper and faster than shipping the car.

JeffRay
Posts: 1092
Joined: Thu Dec 11, 2014 9:12 am

Re: My B250e is dead

Thu Nov 05, 2020 5:11 am

hfeb,

This is terrible but does sound familiar. Hopefully, one of the members can help you with the service manual. Not clear where you are but shipping cost of 3K is a lot. I take it that by workshop, you don't mean a MB dealer. I am hoping it is a software gliche or sensor problem.

Good luck.
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

hfeb
Posts: 6
Joined: Thu Sep 05, 2019 9:00 am

Re: My B250e is dead

Thu Nov 05, 2020 8:11 am

I am in the Faroe Islands, and we have a local Mercedes dealer, but they are famous for their bad workshop. I have to ship the car to Denmark, and this is almost 1.000 miles.

JeffRay
Posts: 1092
Joined: Thu Dec 11, 2014 9:12 am

Re: My B250e is dead

Thu Nov 05, 2020 3:48 pm

hfeb,

Oh I see. Almost all local MB dealer have no experience with our B250e and have to consult with either MBUSA in the US or MB-DE. They send the service request and are guided through by head office. You may need to insist that your service manager do that for you. Each MB dealer we were told had to have at least one mechanic trained to work on hybrids and electrics. Escalate before shipping your car off. If it is under warranty, you have a stronger case. If not, then their reputation is at stake. Did you buy used from your dealer?

In the meantime, let's see if another member has some help for you.
Jeff in NYC
MB '06 E500W; MB '81 380SL
Retired: MB '17 B250e; MB '14 Be

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