I just recently hit up MBUSA to ask about getting access to technical information so I can go it alone. Here is my email and their reply. I haven't gotten a chance to really figure out if the information I need is available using the referred resource.
The crap part is this a pay to play resource, I might plunk down the $60 to get in and figure out if they have what I need:
1 - Day Access
1 - Week Access
1 - Month Access
1 - Year Access
Customer By CSS Web (Ron Rattie) (11/02/2020 05:07 PM)
I own a 2014 B-class Electric Drive and since it is no longer under warranty and dealerships won't even service it I was wondering if I could have technical manuals for the car along with source code for the software in the car. Specifically with regards to vehicle charging, power usage, etc.
I just want to be able to improve on the software that is already there and continue to enjoy the amazing vehicle that I own.
Question Reference # 201102-000074
• Date Created: 11/02/2020 05:07 PM
• Date Last Updated: 11/04/2020 12:02 PM•
Response By Email (Debra A.) (11/04/2020 12:02 PM)
Thanks for reaching out to MBUSA.
STAR Tek Info is an official Mercedes-Benz USA, LLC site for hosting service and repair technical documentation for Mercedes-Benz vehicles. The repair process section is called WIS (Workshop Information System), which is the same system our dealerships use. We invite you to visit the website at www.startekinfo.com
. We feel this website would benefit customers who work on their own vehicles. There is a charge for daily, weekly, monthly or yearly access; however this is the best information you will find for your car. There is also a HELP/CONTACT us area for technical support for the website itself.
We appreciate the opportunity to respond and hope this information is helpful.