HORRIBLE EXPERIENCE WITH QC CHARGE WITH MY MERCEDES B-CLASS ELECTRIC: (Six months after they took my 2016 Mercedes B-Class Electric and my full payment, they won’t return my money, my car and and won’t return my calls) I found them on this website when I had the horrible motor failure everyone is talking about here. I took it to my local Mercedes dealership and found out it was going to cost $18,000 to repair. I immediately looked for a cheaper solution and after a pleasant conversation with QC Charge, they gave me an estimate of what it might cost but they’d need to diagnose it. I had it towed from my home in Los Angeles to Vista the next day. THAT WAS SIX MONTHS AGO!
When it first got there, I was told it would take about three weeks before they could get to my car. Months went by, dozens of my inquiring emails and calls as to why they weren’t getting to my car. Finally I got a call from someone in charge there. The talkative man gave me an incredibly long winded explanation that they had cars piled up outside and everyone wants their car. I’d have to wait. Three months after my car got there, the miracle day came. They’d gotten to my car and it was going to be a total charge of $8,800. WOW! More than I had been told, but I was desperate. We needed that car. Stupidly, I paid in full because they wouldn’t touch it otherwise. This was a primary car. We’d limped by on my wife and I sharing a car or rental cars but the cost was piling up. I paid and the car was supposed to off to repair. Weeks went by and my calls and emails for an update went unanswered. Where was my car? Finally I got someone on the phone and they said it had gone to Mercedes for reprograming of the new elements they put in, but Mercedes couldn’t get them to work so now they needed to wait a week or so when they could get a tow truck over to get it and back to their shot. A week for a tow truck to get a car that was a mile away? Time was just being gobbled up and no one at QC Charge cared. My car went back to QC Charge and sat around for weeks and then they worked on it and sent it back to Mercedes. Again Mercedes couldn’t get it to work with what QC Charge had done. What was happening?
After calling and calling, finally someone at QC Charge took my calls. Isaac at the front desk put on someone in charge. The talkative man went into a long explanation that they consider my car too expensive for them to fix and they considered it unfixable. Unfixable? They had replaced everything wrong with it with their parts! IT MADE ZERO SENSE! I asked them to write me an email describing how the car was mechanically unfixable and they never answered. They have disappeared. Simply. Disappeared. The owner Tony Williams won’t return my calls. Tony won’t return my email. Won’t return Mercedes calls to come get the car. In fact, Mercedes says QC Charge owes them money for working on my car (A line item I paid for in my paying QC Charge) and QC Charge hasn’t paid them! They have abandoned me and my car and THEY HAVE KEPT MY MONEY. Do I need to say DON’T USE THIS BUSINESS?