B-Class Electric Drive Forum

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Mon May 08, 2017 12:52 pm 
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Joined: Wed Feb 11, 2015 11:36 pm
Posts: 22
Location: Los Angeles
Yes, I got the recall in Dec 2015 and that was fixed.

It has been 3 weeks and I am missing my carpool sticker.
They spent the 1st week trying to figure out the problem and waiting on MBUSA. It was determined that I need a new electric motor.
The part was suppose to arrive by end of week 2.
Well, I just spoke to the Service Director and for whatever reason(s), the part is not here and is now scheduled to arrive end of week 3.
The Service Director has been courteous and responsive and he assures me the 'right' people are aware and involved in getting this part.
At the same time, I did tell him I will be calling MBUSA today...

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Mon May 08, 2017 2:37 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 587
Joe, this is BIG if they have to replace the electric motor. Check to see that it is covered under the warranty which I assume it is. When I say BIG, let me explain my thinking based on MB experience.

Back in 2004, I ordered an E500 sedan with navigation installed. At delivery, they gave me a car without the navigation and said the part would come and they would install it here. About six months later, I got a call from my salesman who informed I had two choices, they would give me the money back on the navigation option or they would swap my six month old car for a new one with the navigation installed at the factory. They could not do the install in NYC. I took the new car and turned in my old car which had 4000 miles on it. Also switched interior color for free.

So, in your case, how in the world will your dealer know how to install a new electric motor when we have a limited run edition made in Germany? When they figure that one out, they will either have to fly a technician from Germany to do it along with the part or offer you some other compensation. If I were you, I would settle for a new 2016 or 2017 replacement car or a buyout at retail value.

This is really interesting, your loss of car aside, sorry. So please let us know how this works out.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 09, 2017 12:56 pm 
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Joined: Wed Feb 11, 2015 11:36 pm
Posts: 22
Location: Los Angeles
I did ask the Service Director if he had personally heard of an electric motor replacement on the B class. (my indirect way of saying, are you sure your shop knows how to do this).
He gave me the 'politically correct' response of, "I have not personally heard of it, but we are a big dealership and it doesn't mean it hasn't been done before."
I just let it go and did not pursue the conversation...

I did call MBUSA yesterday to open a case for my situation. I was told my issue would be referred and I would be getting a call back within 24 hrs. (it has been 23 hrs now and I have not received the call).

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu May 11, 2017 1:28 pm 
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Joined: Wed Feb 11, 2015 11:36 pm
Posts: 22
Location: Los Angeles
I did get a call from MBUSA on 5/9.
I just spoke to him again (MBUSA rep in New Jersey) and he says the motor has arrived at my dealership and they are working on it.

I am waiting for call back from my Service Director to hear his update and ETA.

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu May 11, 2017 3:11 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 587
Finally, let us know when you get the car back and if the problem has been resolved. Ask them if they will compensate you for your out-of-pocket expenses, gas, etc.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 16, 2017 10:42 am 
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Joined: Wed Feb 11, 2015 11:36 pm
Posts: 22
Location: Los Angeles
The Service Director surprised me on 5/12 by telling me the car was ready.
I picked it up that afternoon and the car runs great. The whining noise under acceleration is gone. Everything works and seems to be normal.

I requested for both lease payment and fuel reimbursement. I made this request to both the dealer and MBUSA. I was told by the Service Manager that MBUSA will want me to sign some 'release' form and then the dealer will cut me a check.

I have called MBUSA to follow up and waiting for their callback (response).

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Tue May 16, 2017 3:58 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 587
Attaboy Joe. Just make sure the release is for other costs incurred and in no way voids their warranty on the new engine.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Thu Jun 29, 2017 10:27 am 
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Joined: Wed Feb 11, 2015 11:36 pm
Posts: 22
Location: Los Angeles
I got the MBUSA 'release' form in late May, and they wanted it notarized. I returned it to my local dealership along with the fuel receipts.

Last Friday, I got my check in the mail from the dealership (lease payment and fuel reimbursement), so I am sufficiently satisfied.

The car has ran great and normal (no noise at all).

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 Post subject: Re: Without restarting, consult workshop
PostPosted: Fri Jul 07, 2017 9:30 pm 
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Joined: Wed Dec 07, 2016 3:47 pm
Posts: 21
NO NOISE ??? My B when first starting out or at low speeds sounds like a moaning and stops when faster speeds are reached. It usually occurs when it is cold starting and winds down when pedal is released. Yes, I said "moaning" and not whining. Normal??


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 Post subject: Re: Without restarting, consult workshop
PostPosted: Mon Jul 10, 2017 6:00 pm 
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Joined: Thu Dec 11, 2014 9:12 am
Posts: 587
Chuck007, are you talking about the pedestrian warning sound or something else? I can hear mine when the garage guys pull it out for me. Can't hear squat inside car with windows closed.

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Jeff in NYC
MB '17 B250e; MB '06 E500W; MB '81 380SL


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